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RESERVATIONS

Bookings recommended

(During high season a couple of days in advance).

Phone +855 78 34 24 04 (on Sundays we are not available by phone)
Email to eat@havencambodia.com.

We do not accept credit or debit cards. Cash only please (US Dollar and Cambodian Riel). 

We take pride in replying to all emails within short time. If you do not receive a reply/confirmation within 24 hours, please check your spam folder. If there is also nothing there you can be sure that we never received your email /resp. something went wrong. In that case, please re-send your booking request or give us a quick call. Thank you.

(Please note that we are not available by phone on Sundays. We do check our emails, but not as frequently as during business hours. Thank you for your understanding.)


 

How long do we hold tables?

Please note that we hold tables for 20 minutes and them give them free again if we don't get a notice about any delays (squeeze-in bookings we hold 10 minutes only, due to the time limit). So if you know you are running late, please let us know and we'll be happy to hold the table, if possible.

 

Please don't be a no-show

If you are going to miss your booking––don't be a no-show! Please make sure to cancel your reservation as soon as you know you can't make it (send us a short email or have your hotel/driver call us). That gives us a fair chance to seat other guests who would like to come, rather than having an empty table that has a sad impact on our morale and our training program. Thank you for your understanding and cooperation. 

 

Do we accept walk-ins?

We always keep a few seats open to welcome walk-ins. These seats are limited and are given on a first-come first-served basis.

Furthermore, whenever tables become available during lunch/ dinner service (because of a short-notice cancellation or because a main booking has finished and left already), these tables are also free to walk-ins on a first-come first-served basis. 

We do encourage walk-ins to dine on the earlier (5.30pm - 6pm) or later (8pm - 8.30pm) side, to avoid longer wait times, as chances are better to get a table then. (Please note that our kitchen closes at 2.30pm for lunch and 9.30pm for dinner and that we are always closed on Sundays).

We don't have any influence on how quick these seats/tables fill up again. So please understand that this here is a well meant advice from us – but no promise. 

However, what we can promise is that: if available, we will be very happy to seat you.

 

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